The early demise of 70% of startups, whether due to misreading the market or running out of funds, has been well reported over the last 20 years. It’s a familiar story that seems to repeat itself …
5 Signs it’s Time to Consider Service Desk Outsourcing
No matter how big or small, most every business has some measure of internal staff serving an IT support function. For small businesses, it’s usually a jack of all trades roaming from desk to desk. …
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Top 5 Service Desk Agent Soft Skills
As anyone who manages a service desk will tell you, you can train for technical, but you hire for service desk agent soft skills. The days of the surly, condescending tech genius are over. Considering …
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Is Your Service Desk an Asset Management Asset?
When people think of a traditional service desk outsourcing solution, they don't always think of asset management. They tend to think of it as a basic troubleshooting resource for application level …
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Top 10 Features Your VoIP System Must Have
The days of Ma Bell have been long gone for decades. Though communications technology continues to evolve, the way many organizations go about the management of their telephone systems remain as …
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5 Reasons Why an Account Manager Drives Customer Satisfaction
What's the difference between an Account Manager and a salesperson? Unlike with a typical sales role where customer interaction is handed off to operations once the ink is dried on a new contract, the …
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