Chicagoland Legal IT Services for Your Firm. Prompt & Professional Managed IT Support.
CHICAGOLAND LEGAL IT SUPPORT SPECIALISTS
Understanding the demands that partners have is only one of our strengths.
WHY IS TECHNOIR SOLUTIONS
The Right Choice for Chicagoland Legal IT Services?
Established by the former Chief Information Officer for The John Marshall Law School (now UIC), TechNoir Solutions has rapidly become the IT vendor for Chicagoland legal IT services including: security, help desk support, data backup, wordox support, network management for law firms and legal practices in Chicago, the Loop, River North and the West Loop.
With TechNoir Solutions’ focus on ensuring your network is stable and secure, and your computers run smoothly, your employees can do what they need to do, when they need to it.
At the end of the day, attorneys, associates, and staff would rather be focused on their work instead of being frustrated with technology and slow, unresponsive tech support.
WE UNDERSTAND CHICAGOLAND LEGAL IT SERVICES
Leaders in Chicago Law Firm Computer Support
WE HANDLE EVERYTHING
All-Inclusive IT for Chicagoland Legal IT Services
Email issues. Slow computer. Can’t access your software.
TechNoir Solutions has a very capable team of help desk engineers who will quickly triage and resolve your users’ daily IT problems.
When a ticket is submitted, our service coordinators identify the best resource to troubleshoot the issue, and schedule the task for a time convenient for you.
Next, our technical team will triage the problem, log in remotely, and quickly solve the problem. If the issue requires an on-site site, our coordinators will schedule the next available engineer.
Finally, when the issue is resolved, our team will document the resolution to ensure we can reference the solution in the future if necessary.
Our team response quickly, and we solve issues permanently. That’s why TechNoir Solutions is the leader in Chicagoland IT services.
Servers, Firewalls, Switches, Wireless, Storage, Backup.
TechNoir Solutions takes care of it all. Servers, will get daily patching and updates. This ensures all hosts and virtual servers are running at peak performance. TechNoir’s team constantly pays attention to issues that might crop up.
TechNoir Solutions excels at network management. This includes the management of the firewall, switches and wireless access points. TechNoir Solutions is responsible for SAN, NAS, and other storage devices. Backups are also in our care. Our team monitors backups, daily, to ensure successful completion.
The good news: we’re experts in a variety of backup products, including Datto, Veeam, StorageCraft, and others.
Your infrastructure is completely in our care, and we’ll proactively make sure it’s working properly. TechNoir Solutions is the leader in Chicagoland legal IT services.
“Do we really have a backup?”
You should never have to ask yourself that question.
A professional IT company will send you weekly or monthly reports to ensure your data is properly protected.
“Are we protected from ransomware?”
That is a legitimate question, considering the prevalence of ever changing ransomeware. Our team will deploy a suite of security tools (included within our services) to protect your individual workstations, servers, and networking equipment from threat actors or hackers.
“What about email? Is that secure?”
Email is the number one entry point for a cybersecurity intrusion event. Setting up proper permissions and controls of your email system (whether it’s Exchange, Office365, or G-Suite) is step one. Next, adding cloud-based email filtering software ensures that your email is properly protected, and doesn’t make you susceptible to harm.
The landscape of IT is dynamic, and changes on an hourly basis.
You need an IT company that will be on top of the changing landscape. One who ensures that proactive measures are incorporated into your network, as well as your overall IT strategy.
TechNoir’s management team will meet with you on a regular basis to recommend modifications and upgrades to your systems to make sure they are perpetually secure and available to your team.
Trust the numbers.
We can deliver customized reports and dashboard for all of our clients, if it helps them understand exactly how our services are being utilized. This can include ticket counts, response and resolution times, SLA commitments, customer and user satisfaction scores, and so much more.
Looking at the metrics can give you insight into how your team and the IT is performing.
FREQUENTLY ASKED QUESTIONS
How Does It Work?
Everything you need to outsource IT support. We manage your network, servers, email, backup, security, and provide unlimited support to your users. We also handle all your purchasing, vendor management, and provide monthly reports.
Every client gets endpoint protection (anti-virus software), advance threat detection (for ransomware), remote management software, and remote access.
We can also include in your hardware as a service, such as workstations, servers, and networking.
Projects are not included. A project is a significant change in your IT environment. Think “add, change, move” like moving your office, or installing a new server or firewall. Projects are quoted and approved separately.
Our pricing is based on the scope of services you need, but essentially it’s driven by the number of computer users, workstations, servers, and networks we’re responsible for supporting.
We give you the option: a 1-year or a 3-year agreement, and each agreement is customized.
It’s easy: fill out this form, a consultant will reach out to get some basic information, and we’ll have a proposal presentation ready in 1 business day.