How Tech Startups Lose Momentum
The early demise of 70% of startups, whether due to misreading the market or running out of funds, has been well reported over the last 20 years. We all know about the tech startups that boom and bust, but what about the ones that simply don’t grow?
5 Signs it’s Time to Consider Service Desk Outsourcing
Factors such as organizational growth and the evolution of technology can make the operational status quo unsustainable. Below are some key indicators that may mean it’s time to consider a service desk outsourcing partner.
Top 5 Service Desk Agent Soft Skills
Considering the wealth of searchable knowledge at the IT support professional’s fingertips, how that knowledge is conveyed is a crucial differentiator. Below is the list of recruiting must haves, the people skills can take a service desk from good to great.
Is Your Service Desk an Asset Management Asset?
What if the service desk tracked, monitored, and managed all technical investments for you? What if the service desk provided more insight into how those tools functioned and interacted over time?
Top 10 Features Your VoIP System Must Have
The days of Ma Bell have been long gone for decades. Though communications technology continues to evolve, the way many organizations go about the management of their telephone systems remain as archaic as twisted pair copper wire. There is still a vast technological divide between the office phone and the smart phone, in both the disparate ways we leverage the devices and how we pay for them. VoIP phones are a step in the right direction.
5 Reasons Why an Account Manager Drives Customer Satisfaction
What's the difference between an Account Manager and a salesperson? Unlike with a typical sales role where customer interaction is handed off to operations once the ink is dried on a new contract, the Account Manager is there for the long haul. Here are five reasons why that’s a good thing:
