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Have you ever stopped to think about “why” IT […]
A picture might say a 1,000 words, but those 1,000 […]
43% of all breaches occurred at small businesses – and […]
The early demise of 70% of startups, whether due to misreading the market or running out of funds, has been well reported over the last 20 years. We all know about the tech startups that boom and bust, but what about the ones that simply don’t grow?
Factors such as organizational growth and the evolution of technology can make the operational status quo unsustainable. Below are some key indicators that may mean it’s time to consider a service desk outsourcing partner.
Considering the wealth of searchable knowledge at the IT support professional’s fingertips, how that knowledge is conveyed is a crucial differentiator. Below is the list of recruiting must haves, the people skills can take a service desk from good to great.