Better Support. Guaranteed.

Chicago IT Support Vendor

Have companies made promises to persuade you to switch IT support vendors, only to find out that those promises have not been delivered?

Moving to another IT support vendor is a complex process and isn’t an easy decision to make. We get it.

We see IT support as a partnership. If we don’t deliver on what we promise, we take responsibility. The first 90 days are critical as your business is onboarded.

Our goal is to ensure your business runs smoother than it did with your previous IT support vendor. Give us 90 days and we can improve your systems, guaranteed.

1st 90-Days : Onboarding

In the first 90-days of our service, we will deliver an outstanding onboarding experience

Schedule and review our support process with your team
Proactive, 24×7 critical alert monitoring installed on all covered equipment
Full security assessment and remediation implementation
Begin Microsoft software and security patch management process
Transfer of Office 365 mail management
Configure data backup monitoring and management
Audit accounts to determine what accounts can be shut off to save on OpEx
Coordinate transfer of administrative accounts from vendors

1st 90-Days : Optimize

In the first 90-days, we optimize your IT by gathering and analyzing metrics to find the most value from your IT investment and plan for the future.

Full documentation and inventory of systems in our management tool.
Standardize network systems based on TechNoir Solutions’ best practices
Gather metrics on performance, unresolved issues and budgets
Prepare for Q1 business review

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Service Delivery Counts

MESSAGE FROM THE FOUNDER

My name is James Velco, President, and CIO at TechNoir Solutions. For over a decade, I sat behind a CIO's desk. As a CIO, I had to manage vendors and consultants, however the most important aspect of my job was providing outstanding service and support to our employees.

I learned early on to keep the troops happy. And keeping them happy was easy with great support. I founded TechNoir Solutions to help businesses with IT experts that are ready, willing, and able to support them.

It’s really simple. At the end of the day, businesses are looking for outstanding customer service and fast resolutions to technical problems.

Since I’ve sat on both sides of the desk, I know that vendors say a lot of things to make a sale and that's all they care about. Many IT vendors are being bought up by nation chains and that rarely ends up benefiting the clients.

I know that businesses want reliable technology. I also know that want to work with a team that cares as much about their business, and they do.

This is what makes TechNoir Solutions different. Our team and solutions are designed to make your life easier. Don’t you want easy?

TechNoir Solutions is a Chicago Managed IT Services company that supports the IT services for businesses nationwide.

Don't just take our word for it...

“TechNoir Solutions has outperformed in all of the tasks we’ve assigned to them.”

They’re great at scaling to meet needs and creating the best final product possible. They proactively look for ways to improve, all while doing their best to save you money. They’re a great investment that treats your projects as their own."