Better Support. Guaranteed.
Have companies made promises to persuade you to switch IT support vendors, only to find out that those promises have not been delivered?
Moving to another IT support vendor is a complex process and isn’t an easy decision to make. We get it.
We see IT support as a partnership. If we don’t deliver on what we promise, we take responsibility. The first 90 days are critical as your business is onboarded.
Our goal is to ensure your business runs smoother that it did with your previous IT support vendor. Give us 90 days and we can improve your systems, guaranteed.
1st 90-Days : Onboarding
- Schedule and review our support process with your team
- Proactive, 24×7 critical alert monitoring installed on all covered equipment
- Full security assessment and remediation implementation
- Begin Microsoft software and security patch management process
- Transfer of Office 365 mail management
- Configure data backup monitoring and management
- Audit accounts to determine what accounts can be shut off to save on OpEx
- Coordinate transfer of administrative accounts from vendors
1st 90-Days : Optimize
- Full documentation and inventory of systems in our management tool.
- Standardize network systems based on TechNoir Solutions’ best practices
- Gather metrics on performance, unresolved issues and budgets
- Prepare for Q1 business review
Service Delivery Counts
My name is James Velco, President, and CIO at TechNoir Solutions. For over a decade, I sat behind a CIO's desk. As a CIO, I had to manage vendors and consultants, however the most important aspect of my job was providing outstanding service and support to our employees.
I learned early on to keep the troops happy. And keeping them happy was easy with great support. I founded TechNoir Solutions to help businesses with IT experts that are ready, willing, and able to support them.
It’s really simple. At the end of the day, businesses are looking for outstanding customer service and fast resolutions to technical problems.
Since I’ve sat on both sides of the desk, I know that vendors say a lot of things to make a sale and that's all they care about. Many IT vendors are being bought up by nation chains and that rarely ends up benefiting the clients.
I know that businesses want reliable technology. I also know that want to work with a team that cares as much about their business, and they do.
This is what makes TechNoir Solutions different. Our team and solutions are designed to make your life easier. Don’t you want easy?
TechNoir Solutions is a Chicago Managed IT Services company that supports the IT services for businesses nationwide.
Don't just take our word for it...
TechNoir Solutions
Ever wondered how to get faster WiFi in your main office, and home office?
Is your staff upset and frustrated with the slow WiFi in your office?
Want to create tension and stress in the team? Want to lower productivity?
Then make sure you cut corners when it comes to the WiFi and make sure it’s nice and slow.
There isn’t a bigger buzzkill than bad WiFi.
All kidding aside, there’s nothing funny about slow WiFi, but now this is no need to suffer! Get a copy of our e-book on making WiFi faster if you’re working in the office or from home.
Our Recent Case Studies
Read our latest tips & tricks
Bot malware is a growing security threat
If we talk about ‘bots’ you’d be forgiven for thinking of the amazing...
Don’t forget your phone when you think about cyber security
Our phones are a goldmine of private information. Just think of all the...
Let’s start talking about AI
The whole world is suddenly talking about Artificial Intelligence. From Alexa in your...
Cyber attacks are getting bigger and smarter. Are you vulnerable?
Have you ever tried to buy tickets for a huge event and found...
AI is making phishing scams more dangerous
AI chatbots have taken the world by storm in recent months. We’ve been...
Is your security focusing on the right things?
To protect your home from an intruder you make sure your doors and...