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- Supporting Chicagoland Legal IT Services for 30+ law firms
- On a deadline? We’re available 24/7/365
- Instant response to your support requests
- Clear understanding of practice management
- Zero hassles, no more wasted time
Understanding the demands that partners have is only one of our strengths.
Why Is Technoir Solutions The Right Choice for Chicagoland Legal IT Services?
Established by the former Chief Information Officer for The John Marshall Law School (now UIC), TechNoir Solutions has rapidly become the IT vendor for Chicagoland legal IT services including: security, help desk support, data backup, wordox support, network management for law firms and legal practices in Chicago, the Loop, River North and the West Loop.
With TechNoir Solutions’ focus on ensuring your network is stable and secure, and your computers run smoothly, your employees can do what they need to do, when they need to it.
- Our deep understating of law firm management means we know what our #1 job is: Ensuring lawyers have their focus on billing, not on managing the day-to-day.
- Attorneys need to focus on work product and not putting out computer fires. If there are constant problems with the internet, VPN, access to case management, etc. it results in lost time and billables.
- With TechNoir Solutions' focus on ensuring your network is stable and secure, and your computers run smoothly, your employees can do what they need to do, when they need to it.
At the end of the day, attorneys, associates, and staff would rather be focused on their work instead of being frustrated with technology and slow, unresponsive tech support.
WE UNDERSTAND CHICAGOLAND LEGAL IT SERVICES
Leaders in Chicago Law Firm Computer Support
Instant Support Response
When a user is having a problem, your productivity suffers. Our team will respond quickly, and resolve the problem permanently.
Control IT Costs
No more unexpected bills or surprise expenses. Your bill is fixed every month so you can plan and budget effectively.
Confidence
Trust your backups, feel confident that your network is secure, and your data is protected.Our team has got you covered.
More Time To Focus
You shouldn’t be spending your time trying to connect with an IT tech. Fast response to your support issues means you can get back to billing!
The Leader in Chicagoland Legal IT Services
We understand all the nuances for law firm IT, like case management, time and billing, and the need for prompt, professional support.
Scale Without Limits
You’ll have the ease and flexibility to grow and adjust your IT, cloud, and security services month to month. There’s no limit with TechNoir!
WE HANDLE EVERYTHING
All-Inclusive IT for Chicagoland Legal IT Services
Support Your Users
Email issues. Slow computer. Can’t access your software.
TechNoir Solutions has a very capable team of help desk engineers who will quickly triage and resolve your users’ daily IT problems.
When a ticket is submitted, our service coordinators identify the best resource to troubleshoot the issue, and schedule the task for a time convenient for you.
Next, our technical team will triage the problem, log in remotely, and quickly solve the problem. If the issue requires an on-site site, our coordinators will schedule the next available engineer.
Finally, when the issue is resolved, our team will document the resolution to ensure we can reference the solution in the future if necessary.
Our team response quickly, and we solve issues permanently. That’s why TechNoir Solutions is the leader in Chicagoland IT services.
Manage Servers & Secure The Network
Servers, Firewalls, Switches, Wireless, Storage, Backup.
TechNoir Solutions takes care of it all. Servers, will get daily patching and updates. This ensures all hosts and virtual servers are running at peak performance. TechNoir’s team constantly pays attention to issues that might crop up.
TechNoir Solutions excels at network management. This includes the management of the firewall, switches and wireless access points. TechNoir Solutions is responsible for SAN, NAS, and other storage devices. Backups are also in our care. Our team monitors backups, daily, to ensure successful completion.
The good news: we’re experts in a variety of backup products, including Datto, Veeam, StorageCraft, and others.
Your infrastructure is completely in our care, and we’ll proactively make sure it’s working properly. TechNoir Solutions is the leader in Chicagoland legal IT services.
Protection
“Do we really have a backup?”
You should never have to ask yourself that question.
A professional IT company will send you weekly or monthly reports to ensure your data is properly protected.
“Are we protected from ransomware?”
That is a legitimate question, considering the prevalence of ever changing ransomeware. Our team will deploy a suite of security tools (included within our services) to protect your individual workstations, servers, and networking equipment from threat actors or hackers.
“What about email? Is that secure?”
Email is the number one entry point for a cybersecurity intrusion event. Setting up proper permissions and controls of your email system (whether it’s Exchange, Office365, or G-Suite) is step one. Next, adding cloud-based email filtering software ensures that your email is properly protected, and doesn’t make you susceptible to harm.
Actively Recommend Improvements
The landscape of IT is dynamic, and changes on an hourly basis.
You need an IT company that will be on top of the changing landscape. One who ensures that proactive measures are incorporated into your network, as well as your overall IT strategy.
TechNoir’s management team will meet with you on a regular basis to recommend modifications and upgrades to your systems to make sure they are perpetually secure and available to your team.
Reporting & Analytics
Trust the numbers.
We can deliver customized reports and dashboard for all of our clients, if it helps them understand exactly how our services are being utilized. This can include ticket counts, response and resolution times, SLA commitments, customer and user satisfaction scores, and so much more.
Looking at the metrics can give you insight into how your team and the IT is performing.
FREQUENTLY ASKED QUESTIONS
How Does It Work?
What's included in Managed Services?
Everything you need to outsource IT support. We manage your network, servers, email, backup, security, and provide unlimited support to your users. We also handle all your purchasing, vendor management, and provide monthly reports.
Do you include hardware and software?
Every client gets endpoint protection (anti-virus software), advance threat detection (for ransomware), remote management software, and remote access.
We can also include in your hardware as a service, such as workstations, servers, and networking.
OK, so what's not included?
Projects are not included. A project is a significant change in your IT environment. Think “add, change, move” like moving your office, or installing a new server or firewall. Projects are quoted and approved separately.
How much does it cost?
Our pricing is based on the scope of services you need, but essentially it’s driven by the number of computer users, workstations, servers, and networks we’re responsible for supporting.
Do I sign a long-term contract?
We give you the option: a 1-year or a 3-year agreement, and each agreement is customized.
What's the process to get a quote?
It’s easy: fill out this form, a consultant will reach out to get some basic information, and we’ll have a proposal presentation ready in 1 business day.
Other Services We Offer
- Fully Managed IT Support
- Managed Cybersecurity
- Low-Voltage Cabling
