As anyone who manages a service desk will tell you, you can train for technical, but you hire for service desk agent soft skills. The days of the surly,...
When people think of a traditional service desk outsourcing solution, they don’t always think of asset management. They tend to think of it as a basic troubleshooting resource for...
The days of Ma Bell have been long gone for decades. Though communications technology continues to evolve, the way many organizations go about the management of their telephone systems...
Almost every business has some degree of internal staff supporting IT. For small businesses, it’s usually a jack of all trades roaming from desk to desk. For large corporations,...
43% of all breaches occurred at small businesses – and this was before COVID. The shift to working from home, although forced, puts an exponential amount of businesses at...
A picture might say a 1,000 words, but those 1,000 words are what hackers use to guess your password. COVID has prompted a tidal wave of attacks against businesses...
Access Point Coverage: Implementing Effective Wi-Fi In order to implement optimized wireless access point (WAP) coverage, there are a few things to consider: the size of the space, the...
The demise of 70% of startups is well reported. It’s a familiar story that repeats itself. Fledgling companies with a trendy name and an attractive IPO secures seven-digit...
Have you ever stopped to think about “why” IT departments continuously preach about password security? Leaked passwords and usernames are the most common commodity you’ll find on Dark Web...
5 Technology Challenges for Growing Businesses Your business is growing, and so is your team. That’s great news! However, tasks that were once manageable at a small scale must...