Address

318 W Adams, Chicago, Il 60606

Email

support@technoirsolutions.com

Phone

312-761-9800

Managed IT Services For Chicago Businesses

Benefits of Outsourcing IT Services

Chicago, Illinois has many IT services companies, including computer support and services, fully managed IT services,  co-managed IT support and IT process improvement services. If you have come here to learn about us, there’s a good chance it’s because you are frustrated with the service you are receiving from your current IT vendor.

In fact, this is the #1 reason our clients tell us they wanted to leave their current vendor.  Our team is focused on delivering rapid response to your problems. We combine proactive automated services that stop problems from occurring with unrivaled, responsive, support from a team of experts.

When the current way you’re handling your technology is no longer working, you’ll need to find alternatives to improve your situation. You may feel your situation needs to change. This is not an easy decision to make. Changing IT vendors is a big process, with a lot of moving parts.

Finding the right IT vendor is a lot like dating. Before you get married, you have to date a few people before you know what you want and what you don’t want in a mate.  IT vendors are no different, some align better with certain businesses than others. If you are looking to date someone else, give us a call!

Expert Managed IT Services

image

Process Automation

Through advanced technology automation, our digital transformation solutions transform your business operations. By automating critical but time-consuming tasks, we empower leaders to focus on strategic decision-making and innovation. Through the use of technology automation, we ensure significant process improvements and superior business outcomes.

image

Imagine having a department of IT engineers with various skill sets, who are there when you need them. No need to worry about vacations, sick days or a skills gap for your techs. Now consider having C-level insight on policy, process and strategy. Having a team like this creates efficiencies that create the right business outcomes.

image

Las Vegas is for gambling. Cybersecurity is not.
Everyday there more and more rogue actors who want to take your money and data. Our goal is the prevent the bad guys from creating havoc by implementing the correct redundancies, security tools, policies and methodologies.
We take security very seriously.

image

Moving to the cloud is called Digital Transformation and it is a powerful way to amplify your businesses in the 21st century. With a migration assessment and a cloud implementation roadmap your business can be on the road to the cloud. Cloud cost optimization and custom development are available too.

image

Our team has over two decades of experience installing data cabling, fiber-optic cable, data centers and internet connectivity in commercial facilities nationwide. Our team has a detailed knowledge dealing with new construction, renovations, moves and legacy buildings.

image

Application Development

The power of seamless application integration cannot be overstated. We specialize in crafting custom applications that are not just innovative but create virtual lifelines that connect your business's diverse applications into one cohesive, powerful system. Our tailor-made solutions are designed to elevate your operational efficiency and open doors to unparalleled business growth.

Why has Managed IT Services Become So Popular?

Managed IT services refers to the practice of hiring an external company or individual to handle your IT needs, rather than relying on an in-house team. This can include a wide range of services such as network management, data storage, software development, and technical support. The external provider, also known as a Managed Service Provider (MSP), takes on the responsibility of managing and maintaining your IT infrastructure, allowing you to focus on your core business operations.

Understanding the Concept of Managed IT Services

Outsourcing IT services is a strategic decision that involves delegating your IT operations to technology experts who are subject matter experts. These experts are responsible for the day-to-day management and maintenance of your IT infrastructure.

The Role of Managed Service Providers (MSPs)

Managed Service Providers (MSPs) play a crucial role in the outsourcing of IT services. They are responsible for managing and maintaining your IT infrastructure, ensuring that it runs smoothly and efficiently. This includes performance tuning your network; managing and maintaining security and compliance issues; developing software solutions and providing technical support. Similar to hiring a CPA firm to prepare your taxes, a MSP takes a specialized and time consuming task off your plate, allowing you to give your attention to core business operations

"When we decided to work with TechNoir Solutions, we didn’t realize what “managed IT support” meant but once we got on the plan it really worked to minimize downtime and increase productivity. Our downtime has been reduced by 90% and the computers are always running because the PCs are constantly updated, rarely have issues and when they do, TechNoir responds quickly!"
Mark Rashkow - President
UmbrellaOne

Types of Managed IT Services

Managed IT services is not a one-size-fits-all solution. Depending on your business needs, you can choose to outsource specific IT functions or opt for a comprehensive IT management package. Some of the common IT services that can be outsourced include:

Network Management

This involves the monitoring and maintenance of your network infrastructure, including servers, routers, and switches. By outsourcing network management, you can ensure that your network is always up and running, minimizing downtime and disruptions to your business operations.

Data Storage and Backup

Outsourcing data storage and backup services can ensure that your critical business data is securely stored and easily recoverable in case of a disaster. Relying on your office manager to make sure data is backed up every night can be risky. Contracting with a IT provider to manage backups makes sure your data is safe and can be restored properly. This can help protect your business from data loss and downtime, which can be costly and damaging to your reputation.

Outsourced Services for Software Development

If your business is considering custom software solutions to improve efficiency and reduce costs, outsourcing to a team of experienced developers can save you time and resources. They can develop software that meets your specific needs and requirements, helping you improve your business operations and outcomes.

Technical Support/ Skills Gaps

Outsourcing technical support services for Chicago businesses can provide employees with 24/7 assistance for any IT-related issues, ensuring minimal downtime and maximum productivity. This can help improve employee satisfaction and productivity, as they can focus on their work without worrying about IT issues.

Many internal IT teams are overworked and have little time to implement new technology projects that have been approved by upper management. Deploying new technology often means that someone on the IT team will need to quickly get up to speed on implementation and management. This is difficult when there are fires burning and other projects waiting.  

Outsourcing new technology implementations gives internal IT teams a way to deploy the tech, work directly with the consultant, ask questions, get best practices and get a brain dump of the inner workings of the technology.  

The Benefits of Managed IT Services

Managed IT services offers many benefits for Chicago businesses of all sizes. Let’s take a closer look at some of the advantages that come with using technology experts to manage your IT

Internal IT Teams

Top VoiP Features- auto attendant

Managed IT services offer substantial benefits to internal IT teams. Enhanced operational efficiency, managing costs effectively, and allowing businesses to focus more on strategic growth rather than daily operations are some of the benefits. Moreover, outsourcing to an MSP can help internal IT teams manage workload peaks more effectively. During periods of high demand, such as system upgrades or rollouts, managed IT services can supplement the internal team's capabilities, preventing burnout and maintaining productivity. This support is crucial in maintaining system uptime and ensuring business continuity.

Knowledge

One of the primary advantages of managed IT services is the ability to provide specialized expertise and knowledge. Often there are skills gaps in the internal IT team that can reduce levels of support or slow the progress of on-going projects.

Managed services providers (MSPs) must stay on top of the latest technologies, tools, and industry standards. This means they can offer guidance and implement solutions that an internal team may not have the bandwidth or expertise to handle. For instance, cybersecurity measures, cloud infrastructure, wifi networking, and data management require specific knowledge that MSPs can provide, ensuring that the company remains competitive and secure.

Cost Management

Cost management is another significant benefit. Managed IT services often operate with a fixed monthly fee, which makes budgeting more predictable. This pricing model includes regular maintenance, updates, and even handling unforeseen issues, reducing the likelihood of unexpected expenses that can arise from managing IT services in-house. For mid-tier businesses, where cost efficiency is particularly crucial, this can mean more funds are available for other strategic investments.

Scalability and Flexibility

As your business grows, so do your IT needs. Outsourcing IT services allows you to scale your services up or down as needed, without the hassle of hiring or laying off employees. This flexibility can be especially beneficial for Chicago businesses with fluctuating IT needs.

24/7 Support and Maintenance

IT issues can arise at any time, and having a dedicated team available to provide support and maintenance can be invaluable. With outsourcing, if you need access to 24/7 support, it is available, ensuring that any IT problems are resolved promptly, minimizing downtime and disruptions to your business operations.

Frequently Asked Questions

TechNoir’s All-Inclusive Managed IT Department Service is designed to detect and prevent problems before they happen. Unlimited helpdesk support and labor for preventative maintenance is included.

Additionally, a virtual CIO (vCIO) and an account manager will be dedicated to your team to provide you with unlimited consulting, quarterly business reviews, and roadmaps & budgets. We become your IT department.

The cost to purchase hardware and software is not included, as well as any projects out of the scope of “necessary to run your business.”

Examples of out of scope projects include: moving/adding an office, installing low-voltage cabling, migrating from one software solution to another, migrating email service, line of business software support.

Pricing is based on the number of workstations, servers, and networking equipment that we manage. We’ll customize a quote based on your needs.

Contracts require a minimum 3 year commitment. Evaluation periods may be negotiated during initial discussions with the sales team.

Click here to contact us and we’ll put together a free, instant quote.