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A small law firm located in Chicago with 10 employees. They had regular technical issues that began to exceed the knowledge of an onsite accountant with above-average technical know-how. Issues began dragging on and the company owner’s decided they needed a dedicated resource. Unfortunately, when looking into Managed Service Providers, they found that the costs to hire one were well outside the budget they imagined for their minor IT problems.

Luckily, they were referred to TechNoir regarding out Small Business & Start-Up IT Support program: TechNika.

The Task:

TechNoir needed to provide ongoing technical support to a growing company so their growth was not hindered by IT problems. TechNoir proposed TechNika to give them support while also compiling a knowledge base of recurring problems and creating an inventory of their hardware and software.

The goal was to create an IT department that gave the firm access to expert support when they needed a higher level of service without breaking the bank.

The Plan in Action:

TechNoir installed tools on the firm’s employees’ computers that gave them access to the Helpdesk. Each employee received support once a month without an additional charge. TechNoir also took stock of their IT hardware and software so that if a project came up, we were prepared to assist.

Resolution:

The accountant at the firm no longer was distracted from his regular responsibilities to assist with technology and problems were finally resolved for good. As the company grew, TechNoir built up knowledge about the company and their needs to help provide guidance. The company received budget support until they grew and were ready to upgrade to a Fully Managed package.

Project Info

  • Category: Small Business Support
  • Client: Law Firm
  • Location: Chicago

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